General Terms and Conditions

 

1. Scope

These General Terms and Conditions apply exclusively to the use of our online shop at www.flowerfairy.me and the contracts concluded with us there. They also contain mandatory information regarding rights and obligations in accordance with the statutory provisions governing distance selling and electronic commerce.

 

2. Provider/Your Contractual Partner

The provider of the online shop and your contractual partner:

 

VK Kamensky PDOO Ohrid, Ul.Marko Nestoroski 200, Ohrid, North Macedonia

Telephone: +389 70 598 120

Email: admin@flowerfairy.me

 

Managing Director: Vladei Kamensky

Registration: Central Register of the Republic of North Macedonia, Reg.No.7859627

VAT Identification Number: 4020025554804

 

3. Order/Conclusion, Text and Language of the Contract

The presentation of goods in the online shop does not constitute a legally binding offer to conclude a purchase contract, but rather a non-binding invitation to order goods from us.

 

The following technical steps lead to the conclusion of the contract:

You can add the goods presented on our product pages to your shopping cart by clicking the "Add to Cart" button. If you click the "Checkout" button in your shopping cart and then click the "Order with payment" button at the end of the online order form, you are submitting a legally binding offer to conclude a purchase contract for the items you have placed in your shopping cart.

 

You can correct any input errors in your shopping cart by either changing the number of items or deleting items entirely by clicking the X in the overview of items in your shopping cart before clicking "Checkout."

 

Immediately after we receive your contract offer, we will send you an email confirmation of receipt. This does not constitute acceptance of your contract offer. A purchase contract is only concluded when you receive our declaration of acceptance ("order confirmation"), which follows the confirmation of receipt.

 

If we do not accept your contract offer in an individual case, we will notify you by email within two business days of receiving your order. The contract text, consisting of your specific order data and these Terms and Conditions, will be saved by us and sent to you along with the order confirmation.

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4. Prices/Shipping and Other Costs/Payment

The prices listed in the online shop include value-added tax (VAT) and other price components. In addition, we charge a flat shipping fee for each order, which you can view via the "Shipping Costs" link directly next to the goods presented in the online shop and which we display separately in your shopping cart. Within the European Union, we ship free of charge for orders over €99. We accept VISA, Mastercard, American Express, Discover and Diners Club credit/debit cards via the PayPal payment service.

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5. Retention of Title

The goods remain our property until full payment has been received.

 

6. Delivery/Performance Disruptions

We deliver to most countries worldwide, EXCEPT Russia, Belarus, China, North Korea, Venezuela, and Cuba, to which we currently do not provide services of any kind. Some other exclusions might appear at certain times, subject to the political or social situation in a particular country.

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The delivery time may vary from three to five days within the European Union, five to ten days to other non-EU European countries, and up to a month to all other countries, depending on availability of the local postal services and Customs procedures.

 

If disruptions in business operations for which we are not responsible, in particular strikes and lockouts, as well as cases of force majeure resulting from an unforeseeable and unavoidable event, prevent us from delivering your ordered goods within the specified delivery time, the delivery time will be extended by the duration of the disruption caused by these circumstances. If such disruptions prevent us from delivering within one month of receipt or release of payment, you are entitled to withdraw from the contract.

 

Other claims, in particular statutory rights of withdrawal, to which you are already entitled within the one-month period remain unaffected.

 

7. Right of Withdrawal for Consumers

If you purchase for purposes that are predominantly neither commercial nor self-employed, and you are therefore ordering from us as a consumer, you have a right of withdrawal in accordance with the following cancellation policy:

 

CANCELLATION POLICY

 

RIGHT OF WITHDRAWAL

 

YOU HAVE THE RIGHT TO WITHDRAW FROM THIS CONTRACT WITHIN THIRTY DAYS WITHOUT GIVING ANY REASON. THE WITHDRAWAL PERIOD IS THIRTY DAYS FROM THE DAY ON WHICH YOU OR A THIRD PARTY OTHER THAN THE CARRIER DESIGNATED BY YOU TAKES POSSESSION OF THE GOODS.

 

TO EXERCISE YOUR RIGHT OF WITHDRAWAL, YOU MUST INFORM US (VK KAMENSKY PDOO OHRID, UL.MARKO NESTOROSKI 200, OHRID, NORTH MACEDONIA, TEL.+389 70 598 120, E-MAIL: ADMIN@FLOWERFAIRY.ME) OF YOUR DECISION TO WITHDRAW FROM THIS CONTRACT VIA E-MAIL. IT IS SUFFICIENT THAT YOU SEND THE NOTIFICATION OF THE EXERCISE OF THE RIGHT OF WITHDRAWAL BEFORE THE EXPIRY OF THE WITHDRAWAL PERIOD.

 

CONSEQUENCES OF CANCELLATION

If you cancel this contract, we will refund you all payments we have received from you, including delivery costs (except for any additional costs resulting from your choice of a delivery method other than the least expensive standard delivery offered by us), promptly and no later than fourteen days from the date on which we receive notification of your cancellation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless otherwise expressly agreed with you. Under no circumstances will you be charged any fees for this refund. We may withhold reimbursement until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier. You must return or hand over the goods to us or a postal service promptly and in any event no later than fourteen days from the date on which you notify us that you are canceling this contract. This deadline is met if you send the goods before the expiry of the fourteen-day period. You will have to bear the costs of returning the goods, unless we specifically agree otherwise on a case-by-case basis. You will be liable for any loss in value of the goods if this loss in value is due to mishandling.

 

Exceptions to the Right of Withdrawal

The right of withdrawal does not apply to the delivery of goods that are not prefabricated and whose production is based on your individual selection or specification, or that are clearly tailored to your personal needs.

 

Additional information on the right of withdrawal

If you exercise your right of withdrawal, you must also return any gifts in full. In individual cases, these may be tied to specific promotions, products, or purchase values and therefore become part of the purchase contract. Therefore, you must also return them. If this does not happen, we reserve the right to invoice the value of the free items or offset them against the return credit.

 

8. Claims for Defects/Liability for Damages

We ask you to immediately report any material defects discovered upon delivery of the goods, such as obvious transport damage, to the supplier or to us. Failure to report such defects will not affect your statutory rights, unless your purchase is a commercial transaction. By submitting a complaint promptly, you enable us to assert our own claims against the supplier or the transport insurance company. If a product is defective upon delivery, you have various options available to you in accordance with statutory provisions: You can demand subsequent performance, withdraw from the contract, or reduce the purchase price.

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VK Kamensky PDOO Ohrid, 01.08.2025